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HELP CENTER

How Can We Help You Today?

Welcome to the Nordkraft Marine GmbH Help Center. Browse answers to common questions about outboard motors, marine engines, worldwide shipping, wholesale purchasing, warranties, technical support, payments and more.

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Browse Help Categories

Select a category below to quickly find answers to the questions our customers ask most frequently.

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Products & Engines

Outboard motors, specifications, engine selection and accessories.

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Shipping & Delivery

Worldwide shipping, tracking, customs and export information.

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Wholesale

Dealer accounts, distributors, commercial orders and partnerships.

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Payments

Payment methods, quotations, invoices and order processing.

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Warranty

Manufacturer warranty, claims, returns and product support.

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Technical Support

Installation, maintenance, troubleshooting and spare parts.

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International Customers

Export services, documentation, overseas purchasing and logistics.

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Can't find your answer? Speak directly with our marine specialists.

PRODUCTS & ENGINES

Outboard Motors & Marine Engine Questions

Everything you need to know about our marine engines, outboard motors, engine selection, specifications, maintenance and spare parts.

Do you sell genuine outboard motors?
Yes. Nordkraft Marine GmbH supplies genuine outboard motors and marine engines from internationally recognized manufacturers. Product availability varies by brand and model.
Which brands do you supply?
We supply products from Yamaha Marine, Mercury Marine, Suzuki Marine, Honda Marine, Tohatsu, Hidea, Parsun, Torqeedo, ePropulsion and additional manufacturers depending on availability.
Can you help me choose the correct horsepower?
Absolutely. Our marine specialists can recommend the correct engine size based on your boat type, hull design, intended use, passenger capacity and manufacturer recommendations.
What horsepower ranges do you offer?
Our product range includes portable outboards beginning around 2.5 HP through high-performance engines exceeding 300 HP for commercial and offshore applications.
Do you sell electric outboard motors?
Yes. Selected electric propulsion systems are available depending on manufacturer availability and customer requirements.
Can I purchase spare parts separately?
Yes. We supply spare parts, filters, propellers, maintenance kits, lubricants, replacement components and accessories for many supported brands.
Do your engines include documentation?
Where applicable, products include manufacturer documentation, operating manuals and available warranty information.
Can I request a quotation before ordering?
Yes. We encourage customers to request a quotation to confirm pricing, availability, shipping costs and recommended products before purchasing.
Do you sell commercial marine engines?
Yes. We support commercial operators, marine businesses, government organizations, fishing fleets and professional marine applications.
Can businesses purchase multiple engines?
Yes. Bulk purchases, fleet orders and wholesale quantities are available depending on inventory and manufacturer availability.
Do you ship worldwide?
Yes. Nordkraft Marine GmbH supports customers throughout Europe and many international destinations. Shipping options depend on the destination, product size, and local import regulations.
Which countries do you deliver to?
We serve customers across Europe and support exports to many international markets. If your country is not listed during checkout, please contact our sales team for assistance.
How long does international shipping take?
Delivery times vary depending on product availability, shipping method, destination, customs clearance, and local logistics providers.
Will I receive shipment tracking?
Yes. Tracking information is provided once your shipment has been dispatched by the carrier.
Can you arrange freight shipping?
Yes. We can assist with courier, pallet freight, sea freight, and other transportation options depending on your order.
Is export documentation available?
Yes. Commercial invoices, packing lists, and other export documents can be provided where applicable.
Who is responsible for customs duties?
Import duties, taxes, and customs charges are generally the responsibility of the buyer unless otherwise agreed in writing.
How are engines packaged for transport?
Products are prepared and packaged using appropriate protective materials to help reduce the risk of damage during transit.
Do you ship worldwide?
Yes. Nordkraft Marine GmbH supports customers throughout Europe and many international destinations. Shipping options depend on the destination, product size, and local import regulations.
Which countries do you deliver to?
We serve customers across Europe and support exports to many international markets. If your country is not listed during checkout, please contact our sales team for assistance.
How long does international shipping take?
Delivery times vary depending on product availability, shipping method, destination, customs clearance, and local logistics providers.
Will I receive shipment tracking?
Yes. Tracking information is provided once your shipment has been dispatched by the carrier.
Can you arrange freight shipping?
Yes. We can assist with courier, pallet freight, sea freight, and other transportation options depending on your order.
Is export documentation available?
Yes. Commercial invoices, packing lists, and other export documents can be provided where applicable.
Who is responsible for customs duties?
Import duties, taxes, and customs charges are generally the responsibility of the buyer unless otherwise agreed in writing.
How are engines packaged for transport?
Products are prepared and packaged using appropriate protective materials to help reduce the risk of damage during transit.
Which payment methods do you accept?
Available payment methods are displayed during checkout or provided with your quotation, depending on the order type and destination.
Can I request a quotation before purchasing?
Yes. We encourage customers to request a quotation for pricing, availability, shipping costs, and product recommendations.
Do you issue commercial invoices?
Yes. Official invoices are issued for confirmed orders and can include the information required for international business transactions.
Can I modify my order after placing it?
Order changes may be possible before processing or shipment begins. Please contact us as soon as possible.
Can businesses purchase in bulk?
Yes. We support wholesale and commercial orders for qualified businesses and distributors.
Do you offer discounts for bulk purchases?
Volume pricing may be available depending on the order quantity, products selected, and business requirements.
Do your products include a warranty?
Warranty coverage varies by manufacturer, product type, and applicable conditions. Details are provided with your quotation or purchase.
Can I receive technical assistance?
Yes. Our team can assist with product selection, specifications, installation guidance, and general technical questions.
Do you supply replacement parts?
Yes. Replacement parts and maintenance components are available for many supported products and brands.
How do I request warranty support?
Please contact our support team with your order information and details of the issue so we can guide you through the appropriate process.
Can I obtain maintenance advice?
Yes. We can provide general maintenance guidance and help identify the correct service parts for many supported models.